Whiplash - Integration Overview

Last Updated: Oct 19, 2018 07:47AM PDT
When you integrate Stitch and Whiplash, you can manage Whiplash inventory, outbound shipments, and inbound receipts right from Stitch. This reduces manual data entry and gives your team better insight into inventory—without logging into your 3PL’s WMS.

Note: Whiplash is a preferred 3PL partner and Stitch builds, supports, and maintains this integration in-house.

Sync summary

Stitch exchanges the following information with Whiplash:

Integrate Whiplash with Stitch

Each Whiplash warehouse integrates separately with Stitch. Our implementation team can guide you through the setup process.

Track Whiplash inventory from Stitch

Whiplash syncs stock according to a customizable time interval or time(s) of day, writing the quantity field to the warehouse Stock quantity in Stitch. To control your own stock levels in Stitch, you can disable 3PL stock control altogether.

Route sales orders to Whiplash

When Stitch releases a sales order fulfillment to Whiplash, it includes the following information:
  • Channel order ID (Stitch reference number)
  • Line item description, SKU, and quantity
  • Ship method from channel (please provide your Stitch CSM with a list of ship method options on your channel, which should be mapped to carrier methods at your 3PL)
  • Ship-to name and address
When Whiplash posts a shipment to Stitch, it includes the following information:
  • Ship date
  • Line items and quantities
  • Carrier
  • Cost
  • Tracking number
By default, Stitch sends sales orders every 20 minutes, but we can customize this to an interval or specific time(s) of your choice. We can also pause syncs over a custom time range (for example, over the weekend when your customer service team isn’t available).

Note: Stitch and Whiplash don’t exchange any return information. If returned units go back into Whiplash’s quantity field, those updates sync into Stitch as stock adjustments.

Ship transfer orders from Whiplash

When you set Whiplash as the sending warehouse on a Stitch transfer order, Stitch and Whiplash communicate the following:
Action Result
Release transfer order to 3PL Creates order in Whiplash WMS
Ship order in Whiplash WMS Creates a shipment on the Stitch transfer order

Note: Once the order is in Whiplash’s WMS, updates in Stitch won’t push to Whiplash.

Receive against transfer orders via Whiplash

When you set Whiplash as the receiving warehouse on a Stitch transfer order, Stitch and Whiplash communicate the following:
Action Result
Create a TO in Stitch Creates ship notice in Whiplash WMS
Update TO in Stitch Updates ship notice in Whiplash WMS
Close/delete TO in Stitch Cancels ship notice in Whiplash WMS
Receive against ship notice in Whiplash WMS Creates a receipt on the Stitch transfer order shipment

Receive against purchase order ship notices via Whiplash

By default, Stitch doesn’t send ship notices to Whiplash, but we can enable this at a default sync interval of 30 minutes, which we can customize to an interval or specific time(s) of your choice. We can also pause syncs over a custom time range (for example, over the weekend when your customer service team isn’t available).

When you set Whiplash as the receiving warehouse on a Stitch purchase order ship notice, Stitch and Whiplash communicate the following:
Action Result
Commit Stitch ship notice (remove from draft) Creates ship notice in Whiplash WMS
Update ship  notice in Stitch Updates ship notice in Whiplash WMS
Receive against ship notice in Whiplash WMS
  • Stitch ship notice marked as arrived
  • Receipt created in Stitch
  • Stitch ship notice marked as complete (if received in full)