Bergen Logistics - Integration Overview

Last Updated: Oct 19, 2018 07:48AM PDT
When you integrate Stitch and Bergen Logistics, you can manage Bergen inventory, outbound shipments, and inbound receipts right from Stitch. This reduces manual data entry and gives your team better insight into inventory—without logging into your 3PL’s WMS.

Note: Bergen is a preferred 3PL partner and Stitch builds, supports, and maintains this integration in-house.

Sync summary

Stitch exchanges the following information with Bergen:

Integrate Bergen with Stitch

Each Bergen warehouse integrates separately with Stitch. Our implementation team can guide you through the setup process.

Track Bergen inventory from Stitch

Bergen syncs stock according to a customizable time interval or time(s) of day, writing the ActualQuantity value to the warehouse Stock quantity in Stitch. To control your own stock levels in Stitch, you can disable 3PL stock control altogether.

Route sales orders to Bergen

When Stitch releases a sales order fulfillment to Bergen, it includes the following information:
  • Channel order ID (Stitch reference number)
  • Line item description, SKU, UPC, and quantity
  • Ship method from channel (please provide your Stitch CSM with a list of ship method options on your channel, which should be mapped to carrier methods at your 3PL)
  • Ship-to name and address
When Bergen posts a shipment to Stitch, it includes the following information:
  • Ship date
  • Line items and quantities
  • Carrier
  • Cost
  • Tracking number
By default, Stitch sends sales orders every 20 minutes, but we can customize this to an interval or specific time(s) of your choice. We can also pause syncs over a custom time range (for example, over the weekend when your customer service team isn’t available).

Note: Stitch and Bergen don’t exchange any return information. If returned units go back into Bergen’s ActualQuantity stock, those updates sync into Stitch as stock adjustments.

Ship transfer orders from Bergen

When you set Bergen as the sending warehouse on a Stitch transfer order, Stitch and Bergen communicate the following:
Action Result
Release transfer order to 3PL Creates order in Bergen WMS
Ship order in Bergen WMS Creates a shipment on the Stitch transfer order

Note: Once the order is in Bergen’s WMS, updates in Stitch won’t push to Bergen.

Receive against transfer orders via Bergen

When you set Bergen as the receiving warehouse on a Stitch transfer order, Stitch and Bergen communicate the following:
Action Result
Create a TO shipment in Stitch with carrier info Creates ship notice in Bergen WMS
Receive against ship notice in Bergen WMS Creates a receipt on the Stitch transfer order shipment
 

Note: Once the ship notice is in Bergen’s WMS, updates in Stitch won’t push to Bergen. Deleting a ship notice in Stitch won’t delete the ship notice in Bergen.

Receive against purchase order ship notices via Bergen

By default, Stitch doesn’t send ship notices to Bergen, but we can enable this at a default sync interval of 30 minutes, which we can customize to an interval or specific time(s) of your choice. We can also pause syncs over a custom time range (for example, over the weekend when your customer service team isn’t available).

When you set Bergen as the receiving warehouse on a Stitch purchase order ship notice, Stitch and Bergen communicate the following:
Action Result
Commit Stitch ship notice (remove from draft) with carrier info Creates ship notice in Bergen WMS
Receive against ship notice in Bergen WMS
  • Stitch ship notice marked as arrived
  • Receipt created in Stitch
  • Stitch ship notice marked as complete (if received in full)

Note: Once the ship notice is in Bergen’s WMS, updates in Stitch won’t push to Bergen. Deleting a ship notice in Stitch won’t delete the ship notice in Bergen.