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Magento - Returns Sync
Note: Returns sync with Magento is one-way only, from Magento to Stitch.Stitch's Magento extension.
From the Channels page in Stitch, go to your Magento channel settings and toggle Return/Refund Sync to On:
You can also set the Default Return Warehouse, or the warehouse that your returned stock will be added to in Stitch when the return is processed.
Note: When using the Multi-Warehousing feature, you must set a return warehouse in Stitch. Returns will populate but won't restock inventory unless you select a warehouse.
On the next sync, Stitch will bring in the return information and create a corresponding return in Stitch and generate a return on the Returns tab of the order.
This return will include the amount of money refunded, the stock returned to Stitch, and the warehouse the stock was returned to:
Stitch will also add a refund to the Payments tab of the order. This will include the refund amount as well as a return timestamp from Magento:
Both the return and refund will populate on the corresponding Refund and Returns Reports, under Order Reports in Stitch.