Geographic Order Routing

Last Updated: Feb 03, 2018 07:51PM PST
Use Geographic Order Routing to route sales orders and fulfillments through specific warehouses based on the ship-to address.

Note: This feature is available on High Growth and Premium plans.

Enable the account setting

Logged as an admin, go to Settings > Feature Settings. Ensure that Multi-warehousing is already on, then enable Advanced Order Routing:

Set routing rules by channel

Set routing rules for each channel via Integrations > Channels > Settings > Geographic Order Routing. You control routing by availability, geography, and priority.

Availability

By default, geographic routing rules only apply if the geo-matched warehouse has available stock. To geo-route regardless of availability, be sure to enable the setting:

Geography

Route by country, state, or US census region:

Country

Route orders by country code, selecting one or more countries.

State

Route orders by state. Separate multiple states by commas (e.g., California, New York).

Note: Sales channels import states differently. Check your orders to see how orders' states appear (e.g., New York vs. NY). If in doubt, add both separated by a comma.

Region

Route orders by US census region:
Northeast Connecticut, Maine, Massachusetts, New Hampshire, New Jersey, New York, Rhode Island, Vermont, and Pennsylvania.
Midwest Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, Wisconsin, and South Dakota.
South Alabama, Arkansas, Delaware, District of Columbia, Florida, Georgia, Kentucky, Louisiana, Maryland, Mississippi, North Carolina, Oklahoma, South Carolina, Tennessee, Virginia, West Virginia, and Texas.
West Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming, and Washington.

Priority

Stitch will route to the first matching warehouse according to the priority you set:

If the order/fulfillment doesn’t meet any of the criteria you set, Stitch will assign it to your default fulfillment warehouse.

Important: Orders from Shopify POS will be fulfilled from the POS Fulfillment Warehouse specified.

Example

You ship from three North American warehouses. The Alaska warehouse fulfills all orders shipped to that state; the Canada warehouse fulfills all orders shipped to that country; the United States warehouse fulfills all other orders.

You'll set routing rules for Alaska and Canada. All other orders will go through the United States warehouse—your default fulfillment warehouse.