How can we help?
WooCommerce - Order Management
|Pending Payment, On Hold, Failed, Refunded||Imports into Stitch as Billed, but won't update orders already in another state.|
|Processing, Completed||Marks an order as Paid in Stitch.|
|Canceled||Voids the order in Stitch.|
|Custom Statuses||Not supported at this time.|
Note: By default, orders left pending on WooCommerce will void themselves after one hour. This will cancel the order in Stitch. You can adjust the pending period on WooCommerce via WooCommerce Settings > Products > Inventory > Hold Stock. To disable auto-cancellation, leave the field blank.If you've enabled Push Order Info (Integrations > Channels > Channel Settings), Stitch sends the following order status updates to WooCommerce:
|Closed||Completes order on WooCommerce.|
|Void||Cancels order on WooCommerce.|
|Paid, Shipped, Returned/Refunded||No update in WooCommerce.|
Note: To send and receive shipment/tracking updates between Stitch and WooCommerce, install our Shipment Plugin.