Magento - Order Management

Last Updated: Oct 27, 2017 02:59AM PDT
This article explains how order information is synced between Stitch and Magento. To learn how orders are managed in Stitch, check out our Orders articles.

Order Status Updates

Stitch receives the following order status updates from Magento.
Magento Status Corresponding Update in Stitch
Pending Imports as billed
Processing Imports/updates as paid
Canceled Voids the order in Stitch
On Hold
Suspected Fraud
Custom Statuses
No update to the order in Stitch.
If running Stitch's Magento Extension v.1.0.10+, Stitch also receives shipping information from Magento:
Magento Status Corresponding Update in Stitch
Add Shipment Creates a packing slip and shipment in Stitch
Comments added to Magento shipments show as shipment notes in Stitch
If tracking added to previously imported shipment, creates second shipment in Stitch
Add Tracking Information Creates a second Shipment in Stitch for original Packing Slip
Tracking Numbers in Magento are added to 'Tracking Number' in Stitch. 
If you've enabled Push Order Info (Integrations > Channels > Channel Settings), Stitch sends the following order status updates to Magento:
Order Update in Stitch Corresponding Update on Magento
Shipped If previously invoiced, updates order to Complete on Magento
If not invoiced, updates order to Processing on Magento
Stitch sends tracking info to Magento

Note: Updates made to shipments and tracking numbers in Magento won't update packing slips and shipments that were previously imported into Stitch.

Order Details

Stitch imports new orders on each sync, pulling in line items, customer info, and order financials. Subsequent changes to order details (post-sync) won't import into Stitch.

Customer Info

Stitch imports customer info for each sale. Contact updates made in Magento after receipt of the order in Stitch will not transfer to Stitch.