Vend - Order Management

Last Updated: Oct 20, 2016 01:09AM PDT
This article explains how order information is synced between Stitch and Vend. To learn how orders are managed in Stitch, check out our Orders articles.
 

Order Status Updates


Stitch receives the following order status updates from Vend:
 
  • Layby
    • Imports as billed in Stitch.
  • Closed
    • Imports/updates as paid.
  • ​Void
    • Voids the order in Stitch (see Limitations).
  • Parked/Return
    • No update to the order in Stitch.


At this time, Stitch doesn't send order status updates back to Vend.
 

Order Details


Stitch imports new orders on each sync, pulling in line items, customer info, and order financials. Subsequent changes to order details (post-sync) won't import into Stitch.

With Stitch's multi-warehousing feature, you can designate a specific fulfillment warehouse for each outlet. See Vend - Outlets and Multi-Warehousing for more info.
 

Customer Info


To create a unique contact associated with an order, Stitch requires a customer email address entered at the point of sale.

If an email address isn't entered at the point of sale, Stitch assigns a generic customer contact named "The Unknown Customer from Vend." This generic contact will be assigned to all such orders.
 

Limitations


Voiding an order on Vend will only update the order in Stitch if it is Open. If Stitch is set to auto-close orders from Vend, all orders will import into Stitch as closed. Closed orders can't be edited unless they are manually reopened in Stitch.