Closing Sales Orders

Last Updated: Apr 01, 2018 06:34PM PDT
To maintain accurate on-hand stock counts in Stitch, ensure that your sales orders close as soon as they're paid and shipped.

Note: This article applies only to Stitch Classic. If you're using our latest version, please refer to the corresponding Stitch X article.

Stock Decrements When Orders Close

Sales orders immediately reduce the quantity you have available to sell, but your on-hand Stock quantity doesn't decrement until an order closes.

Closing an order decrements both the Committed and Stock quantities. This is also when Stitch recognizes COGS and a corresponding decrease in assets.

Tip: For an intro to Stitch stock counts, see tracking stock in Stitch.

Close an Individual Order

To close an order from the Order Detail page, click More Actions > Close Order:

Close Orders in Bulk

To close multiple orders from the Orders page, check the orders you'd like to close, then click Bulk Actions > Close Orders:

Tip: Use this method to quickly close all orders in the Ready to Be Closed filter.

Automatically Close Orders from Integrated Channels

To automatically close paid and shipped orders from an integrated sales channel, enable Auto-Close for each channel via Integrations > Channel Settings > Order Settings:

Note: POS orders must be marked as paid (and fulfilled, if using Shopify POS).

"Insufficient Stock" Warnings

If you try to close an order where the committed quantity exceeds what you have on hand in Stitch, you'll see an Insufficient Stock warning along with options to cancel (recommended) or inflate stock:
If you choose to inflate stock (strongly discouraged), Stitch assumes that you have exactly enough stock on hand to close the order without stock going below zero.

Account owners and administrators can remove this option via the Order Settings page (Account Menu > Stitch Settings > Order Settings > Stock Protection).

Note: If you see this warning, there may be a discrepancy between in Stitch and what you physically have on hand. In these instances, check the stock history of affected variants using the Stock Log report. Compare this to recent sales, reconciliations, and purchases to identify what may have caused this discrepancy.