Fulfillments - Overview

Last Updated: Jun 29, 2018 10:07AM PDT
Fulfillments commit stock; they are requests to ship all or some order line items from a specific location in a specific way. Shipments decrement stock; they are the responses to those requests.

Note: This article applies only to Stitch X.

Fulfillment Creation

Upon import, channel orders generate active fulfillments for the order warehouse. These fulfillments adhere to routing rules configured at the channel and account levels, such as Order Holding Period and Geographic Order Routing

When you create a sales order, Stitch automatically creates a corresponding fulfillment. This fulfillment will be in an "On Hold" state, requiring you to manually release it, making it available over the API for pickup by your shipping solution.

To create a sales order without a fulfillment, save the order as a draft.
Multiple Fulfillments

Locate specific fulfillments by going to Orders > Order ID > Fulfillments. When an order has multiple fulfillments, a fulfillment will appear as one option in a dropdown menu

Note: Fulfillments replace the concept of packing slips in older versions of Stitch, and the fulfillment workflow is distinct from and more dynamic than that of Packing Slips.

Making Changes to Fulfillments

Take advantage of the fulfillment workflow to maximize efficiency and fine-tune the lifeline of your customer's order. Create rules to route fulfillments to your shipping solution automatically, and split orders to separate unfulfillable line items while sending shippable stock to your customer as quickly as possible.

A single order can be split into multiple fulfillments, each to a unique warehouse if needed, and fulfillments may have multiple statuses pending shipment progress.
fulfillment modifiability

Use the buttons on a fulfillment to make changes. Action availability depends on fulfillment status.

Fulfillment Statuses

Fulfillments have a variety of statuses, depending on where they are in the fulfillment timeline. You'll find the status of any fulfillment directly beneath the fulfillment ID in the Fulfillments tab of an order.
fulfillment status example

Every fulfillment has a color-coded status card that displays the fulfillment status

Fulfillments can have the following status:

Automatically Released for Shipment
Scheduled for Release
Backordered and Routable
On Hold
Manually Released to Warehouse
Acknowledged by Warehouse
Complete (Fully Shipped)
Complete (Fully Canceled)
Complete (Partially Shipped)
ShipStation is Disabled for (Channel)
Before Earliest ShipStation Order Date