How can we help?
Amazon - Order Management
Order Status UpdatesOrders fulfilled by Amazon (FBA) import into Stitch as closed. For merchant-fulfilled orders, Stitch receives the following order status updates:
|Amazon Status||Corresponding Update in Stitch|
|Pending||Updates as Billed in Stitch|
|Unshipped||Updates as Paid in Stitch|
|Shipped||Updates shipment in Stitch
Stitch receives tracking info for FBA orders only
|Canceled||Voids order, if open. If Stitch order is closed, there's no effect.|
Note: Orders marked as pending in Seller Central will import into Stitch without pricing or contact info. Once the order updates in Seller Central, it will update in Stitch on the next sync.If you've enabled Push Order Updates, Stitch sends the following updates to Amazon:
|Order Update in Stitch||Corresponding Update on Amazon|
|Shipped||Fulfilled (w/ tracking)|
|Void||No update to the order in Amazon|
Note: Stitch can’t update Merchant-Fulfilled Prime orders. If you sell via this method, connect your shipping solution directly to Amazon.order settings to control how order information flows to and from this Amazon.
Tip: Enable Push Order Updates to push supported order updates back to Amazon. Enable Auto-Close to automatically close orders once paid and shipped.
Customer email addresses import into Stitch, but are masked/encrypted by Amazon for customer privacy.